In the quest for peak operational efficiency, airlines often fall into a trap: they mistake automation for speed. Airlines try to solve one problem but invariably they create new issues which may also result in solving the original problem. The latest example of this comes from American Airlines, which is rolling out automated boarding gates. […]
For decades, the relationship between an airline and its frequent flyers was built on a simple, unspoken contract: if you give us your exclusive business, we will treat you like a human being. We will set you up with a better seat, let you board first, and acknowledge your years of patronage even when you’re
Stop Chasing Status: Loyalty with An Airline Is A One Way Street Read More »
I was in search of a good rye bread and I came accross Gramma’s Bakery in Delray Beach. While waiting on the line, I noticed all of their cookies and they looked really good. After getting a marble rye break, I decided to try their black and white cookies since I am in search for the best
Gramma’s Bakery Delray Beach: A Black and White Cookie Fail Read More »
When we travel, things go wrong. It could be an issue with the weather, the hotel or even the food you eat. Most of us bitch and complain, possibly leave a mediocre TripAdvisor review, and then move on. But for a growing breed of Litigious Travelers, a bad vacation isn’t just a pain, it’s a
The Spicy Truth: Why Travelers Need to Stop Suing the World Read More »
One of the frustrating things about boarding a flight is the frantic huddle around the gate before boarding. The gate lice (as they’re affectionately known in travel circles) might be annoying and subject to a whole bunch of bad feelings, these people are actually onto something. In the modern era of air travel, boarding early
Is Boarding Early Actually Worth It? Here’s What the Pros Know Read More »
I read this article on the Wall Street Journal about a hotel trend in which they are moving away from real doors to the bathroom. Personally, I have stayed in rooms that have these barn doors, glass doors or even a totally open space. It definitely bothers me that there is no proper bathroom door.
Why Hotels Are Ditching Bathroom Doors: The Trend That’s Enraging Travelers Read More »
I still remember sitting in a meeting with this upstart tech company in 2000 explaining how their machine will revolutionize watching TV. It was a time when almost everyone was going to revolutionize the world with their product. So we hardly believed any pitch like that. But this company had a product that could change
Another Tech Icon is Falling by the Wayside: TiVo Exits the Hardware Business Read More »
I bought a Tesla a few years back and loved most things about it. One of the things that really bothers me is their lack of physical buttons. I did not know whether this issue was only mine or whether other folks felt the same way. As other cars copied the Tesla layout, I felt
Full Speed Ahead: Automakers Are Bringing Back Physical Buttons! Read More »
An interesting question came up on Reddit relating to tipping in airport lounges. The same question is appropriate to tipping for complimentary breakfasts at hotels. Should you tip the staff at these places or not? These personnel include the bartender, people cleaning your tables, an omlet chef or even a waitress bringing you coffee when
Uncomfortable Situation of Tipping at an Airport Lounge Read More »
I recently read of the Funicular Crash in Lisbon a couple of days ago. This crash killed 16 people and injured 23 others. A tragedy all around. I have taken this funicular and felt entirely safe during my journey. Our thoughts and prayers are with the those who passed away from this crash The funiculars
Funicular Crash in Lisbon Read More »
