My favorite hotel story of the day, a customer reported that they stayed at the Hampton Inn Dallas-Arlington Entertainment District and there was no soap in the bathroom. Initially, I thought that this customer had an issue with the liquid soap that hotels provide instead of the bar soap that I typically like. But no, […]
Hampton Inn: Favorite Story of the Day! Read More »
In our hyper-connected world, where smartphones are our lifelines, tablets our entertainment hubs, and laptops our mobile offices, electrical outlets have become an indispensable amenity. Or should I say a major requirement for an enjoyable stay. Yet, surprisingly, many modern hotels still suffer from a severe case of outlet scarcity, creating a frustrating and often
The Great Outlet Drought: A Major Tech Letdown in Modern Hotels Read More »
Technology has become an undeniable force shaping nearly every facet of modern life, and the hospitality industry is no exception. From the moment a guest books a room online to the instant they leave a digital review; technology plays a crucial role. However, this powerful tool presents a double-edged sword, offering incredible benefits while simultaneously
Rethinking Hospitality: Technology and the Importance of Human Connection Read More »
I just read an article that highlight an unspoken truth about resort fees at hotels. Basically the article highlights that a Holiday Inn Express in Hudson Wisconsin, charges a resort fee (aka amenities fee) for providing absolutely nothing of value to its customers. From their website, they highlight potato chips as one of their amenities.
Holiday Inn Says the Unspoken Truth About Resort Fees Read More »
I hate to admit but I a loyal Marriott Bonvoy member who has traveled around the world. I started out as a SPG member and then was folded into the Bonvoy world after they acquired all the Starwood properties and programs. Recently, I have found myself questioning the value of my loyalty to Marriott. While
Does Marriott Bonvoy Care About Its Members? A Critical Look Read More »
There’s a particular brand of disorientation that comes with waking up in the dead of night in a strange hotel room. You’re half-asleep, the layout is unfamiliar, and the urgent need to find the bathroom kicks in. Sound familiar? For me, the absolute worst part of these bathroom trips is the inevitable flick of the
Hotel Bathroom Trips: My Simple Solution for Undisturbed Sleep Read More »
A great hotel room often boasts the essentials: accessible power outlets, ample water, fast Wi-Fi, subtle nightlights, luggage space, and quiet, effective AC. But even properties with excellent physical attributes can be undone by poor service or shortsighted cost-cutting. Hoteliers, are you puzzled by a well-located, competitively priced hotel with great facilities that isn’t seeing
Hotel Headaches: Shocking Mistakes Ruining Your Stay (and How to Spot Them) Read More »
With the rise in tipping for everything following COVID, I am not at all surprised that some employers are possibly stealing some of the money people leave for tips. In an article on View from the Wing, the author (Gary Leff) discusses an allegation that certain hotels in Orlando (the Hyatt House and Hampton Inn
Are Hotels Stealing Money From Their Employees? Read More »
It seems that each year, Marriott has devalued the value of their points. I found an article by Gary Leff on View from The Wing that goes into detail on the latest point reduction. Thankfully, there are people who go through these analyzes because Marriott is no longer providing its member this information. Gary Leff
Marriott Bonvoy Points Update: What Travelers Need to Know Read More »
I was in Miami Beach for a wedding and one of the hotels that they reserved a block in was the Royal Palm South Beach. It was listed a Tribute Portfolio Marriott property. I did some quick research and found that most people consider at or on the same level as Marriott’s Autograph properties. I
Royal Palm South Beach: Luxury That’s Lost Its Luster? Read More »
