When you stay at a Fairfield by Marriott, you can expect friendly service and a comfortable stay. I saw a posting in which a Fairfield by Marriott encourages its guests to tip the front desk personnel. Do You Need to Tip the Front Desk? Generally speaking, tipping the front desk staff at a Fairfield by […]
Tipping Fatigue: Are You Over-Tipping at Fairfield by Marriott? Read More »
Another Marriott property has announced housekeeping at a luxury as opposed to a basic service. As last reported, certain Residence Inn properties will only provide housekeeping on request. Now, a guest posted on reddit, that his reservation at a Marriott hotel did not have guaranteed housekeeping service. We don’t know exactly what this means but
Are Hotels the New Budget Airlines? The Decline of Daily Housekeeping at Marriott Read More »
In yet another example of lack of service exhibited by Marriott properties, a guest at the Westin National Harbor reported an incident that horrified me. This guest was in Washington DC for a business trip. As a Gold Bonvoy member, he requested and was granted a late check out time of 2:00 pm. He returned
Travel Nightmare: Marriott Guest’s Clothes Disposed Of by Staff Read More »
Back in the day, when you stayed at a hotel, your room would be cleaned and refreshed each day. The bed would be made and fresh towels would be supplied each day. When you stayed at hotel, daily housekeeping was a standard expectation and even a key differentiator from a vacation rental or Airbnb. Ever
Is Marriott About to Charge You for a Clean Room? Read More »
I have a trip to Los Angeles in October for 3 nights and I am trying to decide whether I should book an Airbnb or a Hotel for this trip. I have never stayed in an Airbnb so this is kind of a new leap for me. I figured that laying out the pros and
Hotel vs. Airbnb for Travel: Pros, Cons, and How to Decide Read More »
My favorite hotel story of the day, a customer reported that they stayed at the Hampton Inn Dallas-Arlington Entertainment District and there was no soap in the bathroom. Initially, I thought that this customer had an issue with the liquid soap that hotels provide instead of the bar soap that I typically like. But no,
Hampton Inn: Favorite Story of the Day! Read More »
In our hyper-connected world, where smartphones are our lifelines, tablets our entertainment hubs, and laptops our mobile offices, electrical outlets have become an indispensable amenity. Or should I say a major requirement for an enjoyable stay. Yet, surprisingly, many modern hotels still suffer from a severe case of outlet scarcity, creating a frustrating and often
The Great Outlet Drought: A Major Tech Letdown in Modern Hotels Read More »
Technology has become an undeniable force shaping nearly every facet of modern life, and the hospitality industry is no exception. From the moment a guest books a room online to the instant they leave a digital review; technology plays a crucial role. However, this powerful tool presents a double-edged sword, offering incredible benefits while simultaneously
Rethinking Hospitality: Technology and the Importance of Human Connection Read More »
I just read an article that highlight an unspoken truth about resort fees at hotels. Basically the article highlights that a Holiday Inn Express in Hudson Wisconsin, charges a resort fee (aka amenities fee) for providing absolutely nothing of value to its customers. From their website, they highlight potato chips as one of their amenities.
Holiday Inn Says the Unspoken Truth About Resort Fees Read More »
I hate to admit but I a loyal Marriott Bonvoy member who has traveled around the world. I started out as a SPG member and then was folded into the Bonvoy world after they acquired all the Starwood properties and programs. Recently, I have found myself questioning the value of my loyalty to Marriott. While
Does Marriott Bonvoy Care About Its Members? A Critical Look Read More »
