We recently found out that two flights from Mexico were rerouted from Atlanta to an Alabama Airport. The new airport had no customs, forcing the passengers to stay on the plane all night. Delta apologized for falling short.
I’m curious if there was anything that could be done or if this is one of those situations where it sucks to be you. They couldn’t land at the other closest international airport as that too was experiencing bad weather.
Someone should have thought through the inconvenience to the passengers and come up with a solution. But this is something that is not a priority for Delta