MGM Resorts are Now Charging Their Guests for Silverware, Plates and Napkins. If you order room service at one of the MGM Resorts in Las Vegas, you will be charged for the pleasure on eating off real plates, using their silverware, wiping your face on a cloth napkin and drinking from a glass. We are not talking about high end silver silverware or lace napkins. Note even Marriott Hotels are charging for these luxuries.
For a little context, MGM Resorts in Las Vegas operates 14 resorts which include:
- Bellagio
- ARIA
- Vdara at ARIA
- The Cosmopolitan of Las Vegas
- MGM Grand
- The Signature at MGM Grand
- Mandalay Bay
- W Las Vegas
- Four Seasons
- Park MGM
- NoMad Las Vegas
- New York-New York
- Luxor
- Excalibur
It seems that when you order room service at one of the you have the option of choosing Classic Service (for a supplemental cost of $25) or Takeout Service (for a bargain price of $10). You can see that on the Bellagio Room Service Menu. To be clear, in the past, when you ordered room service, you agreed to pay inflated rates from what they charged in the hotel restaurants for the hotel to deliver the food to your room. There were no additional fees other than taxes and the tip you would pay the person delivering your food.
Now MGM Resorts is charging you $25 for room service delivered on real plates, silverware, napkins and glasses. If you want the food delivered in boxes with plastic lids, they will only charge you $10. Then they must be reducing the cost of the food or including service for these fees? Right? Wrong!!
A brief sampling of the menu and you will see Chicken Wings are priced at $28, Grilled Chicken Sandwich will cost you $27, a Pizza comes in at $29 and drinks come in at $25 for Coffee and $9 for a Soda. Gratuities for the staff are extra as well.
These fees and costs have reached a new level of audacity. This is just another step in which hotels of either reducing the services to its guests or charging the guests for services that were included. Guests continue to be nickel and dimed at an ever-increasing rate. Hotels continue to focus on short term profit and are not concerned about the impact on their guest. Guests are not viewed as valued customers, just an opportunity to monetize.