For a change, I wanted to share a positive story of customer service at a Marriott from someone who posted on reddit. Background, of the story is the poster is a Lifetime Platinum and a major Disney fan. For his 25th wedding anniversary, he and his wife booked a long weekend at the Disney Swan […]
The Disney Swan Reserve Restored One Guest’s Belief in Marriott’s Quality of Service Read More »
Remember the days when calling a company felt like connecting with a human being who genuinely wanted to help? When a store clerk offered assistance with a smile that reached their eyes? When problems were resolved with efficiency and a sincere apology for the inconvenience? It feels like those days are fading into a nostalgic
The Customer Service Crisis: A Plea for Better Human Interaction Read More »
I just read a horrible story that happened on a United Airlines flight. Basically, a disabled elderly lady was sitting in first class in the bulkhead where there’s no under-seat storage. She had a small purse and a fully collapsed cane that she needed help putting into the overhead bin. She politely asked the flight
Is This How United Treats Vulnerable Passengers? My Disturbing Experience Read More »
