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Flying Delta with a Stroller? Your Ultimate Guide to Baggage Rules

For flying veterans, once you understand the airline rule for flying with kids, it becomes second nature.  The real challenge is for the first time parents who travel.  It is always a challenge to fly with children especially with infants.  The logistics themselves can be daunting.  It is always amazing how much stuff and gear […]

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Hertz Is Trying Their Best to Alienate their Customer Base

Hertz has been in the news lately for a few significant issues, primarily centered around customer disputes and their adoption of new technology.  Here is what is going on: False Arrest Allegations: This has been a long-standing and very serious issue. For several years, Hertz faced numerous lawsuits and public outcry from customers who claimed

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The Disney Swan Reserve Restored One Guest’s Belief in Marriott’s Quality of Service

For a change, I wanted to share a positive story of customer service at a Marriott from someone who posted on reddit. Background, of the story is the poster is a Lifetime Platinum and a major Disney fan.  For his 25th wedding anniversary, he and his wife booked a long weekend at the Disney Swan

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