Remember the days when calling a company felt like connecting with a human being who genuinely wanted to help? When a store clerk offered assistance with a smile that reached their eyes? When problems were resolved with efficiency and a sincere apology for the inconvenience? It feels like those days are fading into a nostalgic […]
The Customer Service Crisis: A Plea for Better Human Interaction Read More »
I just read a horrible story that happened on a United Airlines flight. Basically, a disabled elderly lady was sitting in first class in the bulkhead where there’s no under-seat storage. She had a small purse and a fully collapsed cane that she needed help putting into the overhead bin. She politely asked the flight
Is This How United Treats Vulnerable Passengers? My Disturbing Experience Read More »
I just had my two cars returned from service today. My experience between the two shops can not be more different!! One was as close to perfect as I could expect while the other one was the reason why people do not like their car dealers. Background I own a 2021 Tesla Model Y and
Auto Repair Customer Service: My Rant of the Day! Read More »
In our hyper-connected world, where smartphones are our lifelines, tablets our entertainment hubs, and laptops our mobile offices, electrical outlets have become an indispensable amenity. Or should I say a major requirement for an enjoyable stay. Yet, surprisingly, many modern hotels still suffer from a severe case of outlet scarcity, creating a frustrating and often
The Great Outlet Drought: A Major Tech Letdown in Modern Hotels Read More »
Technology has become an undeniable force shaping nearly every facet of modern life, and the hospitality industry is no exception. From the moment a guest books a room online to the instant they leave a digital review; technology plays a crucial role. However, this powerful tool presents a double-edged sword, offering incredible benefits while simultaneously
Rethinking Hospitality: Technology and the Importance of Human Connection Read More »
Recently I was on a flight to Florida. As soon as I sat down, I pulled out my tablet and started watching a movie. With my headphones on, I drowned out all the commotion that was on the flight. It turns out that the guy sitting next to me took another approach. He did not
Would You Raw Dog a Flight? Read More »
The rumblings of a global trade war aren’t just affecting steel and soybeans; they’re sending shivers down the spine of the US travel sector. According to a recent report by Tourism Economics, escalating trade tensions pose a significant threat to the industry, potentially leading to a downturn in international arrivals and a loss of billions
Is the Trade War Killing US Tourism? Traveler Concerns Grow Read More »
I just read an article that highlight an unspoken truth about resort fees at hotels. Basically the article highlights that a Holiday Inn Express in Hudson Wisconsin, charges a resort fee (aka amenities fee) for providing absolutely nothing of value to its customers. From their website, they highlight potato chips as one of their amenities.
Holiday Inn Says the Unspoken Truth About Resort Fees Read More »
I hate to admit but I a loyal Marriott Bonvoy member who has traveled around the world. I started out as a SPG member and then was folded into the Bonvoy world after they acquired all the Starwood properties and programs. Recently, I have found myself questioning the value of my loyalty to Marriott. While
Does Marriott Bonvoy Care About Its Members? A Critical Look Read More »
The airline club lounge. A haven of peace for frequent flyers, offering respite from the chaos of the terminal with complimentary snacks, drinks, and a comfortable workspace. Â Â But lately, there’s been a disturbing trend: passengers are taking more than they’re entitled to. Â We’re talking about the brazen theft of food and beverages from these
The Great Airline Club Heist: When Passengers Take What Isn’t Theirs Read More »
